Welcome to MyTukar Sdn Bhd’s (“myTukar/we/us/our”) website, www.mytukar.com or myTukar’s mobile application (collectively, the “Platform”). myTukar facilitates trade-in, sales and purchase of vehicles via the Platform.
The "Services" we provide or make available on the Platform includes, but is not limited to any new features added to or augmented to the Platform from time to time. For the purpose of this Terms of Use, information, linked pages, links, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services or other materials made available on or through the Platform or related services shall be known as "Content".
INTRODUCTION
REGISTRATION OF ACCOUNT & SECURITY
We may for any reason in our sole discretion with or without notice to you, immediately suspend or terminate your Account and/or your User ID, remove or discard from the Platform any Content whether or not associated with your Account and User ID, withdraw any benefit offered to you, cancel any transactions associated with your Account and User ID, temporarily withhold any sale proceeds, and/or take any other actions that we deem necessary.
Reason for such actions may include, but are not limited to (a) violation of these Terms of Use; (b) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour; (c) having multiple user accounts for illegitimate reasons; (d) allowing unauthorised persons to access and use the Account; or (e) behaviour that is harmful to other users, third parties, or our business interests.
GRANT OF RIGHTS AND RESTRICTION ON USE OF CONTENT
We are and shall remain as the owners of all right, title and interest in and to the Platform and Content including any updates, enhancements and new versions thereof, and all related documentation and materials provided or made available to you or any User.
You shall:“Bidding Event” shall mean an online venue held on the Platform, which allows and provides the potential purchaser of vehicle(s) with opportunity to bid the vehicles for a period of five and half hours or such other period in the manner and method as we deem fit. “myTukar Link” shall mean the link provided by us to you to access and take part in a Bidding Event.
Third party links may be provided on/throughout the Platform and/or Services. Unless otherwise stated, such links are not under our control in any manner and the inclusion of any link does not in any way imply or express our affiliation, endorsement or sponsorship of such linked site and/or any of its content therein. You acknowledge that access to the same is at your own risk.
YOUR CONDUCT AND UNDERTAKING
To help ensure that everyone's experience on the Platform is a positive one, we have certain rules for conduct, which you must abide by:
REPRESENTATION, WARRANTY AND DISCLAIMER
The Services, Content and Platform are provided "as is". Your usage of the same is at your sole risk without any warranties, claims or representations of any kind either expressed, implied or statutory, including without limitation: (a) warranties of quality, performance, non-infringement, merchantability, or fitness for a particular purpose; (b) warranties created by course of dealing, course of performance or trade usage; (c) the functions contained therein will be available, accessible, uninterrupted, timely, secure, accurate, complete or error-free, that defects, if any, will be corrected, or (d) that the Platform and/or the server that makes the same available are free of viruses, clocks, timers, counters, worms, software locks, drop dead devices, Trojan-horses, routings, trap doors, time bombs or any other harmful codes, instructions, programs or components.
INDEMNITY
You agree to indemnify, defend and hold us harmless, and our shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) your violation or breach of any Terms of Use or any policy or guidelines referenced herein, (b) your use or misuse of the Platform and/ or Services, (c) your breach of any laws or any rights of a third party; and (d) your use of others’ intellectual property rights or violation of any applicable intellectual property laws.
EXCLUSION
To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, punitive, special, incidental or consequential damages whatsoever, including, but not limited to, damages for loss of use, profits or data (however arising, including negligence) arising out of or in connection with:
CONFIDENTIALITY
VIOLATION OF TERMS OF USE
Violations of this Terms of Use may result in a range of actions, including without limitation, any or all of the following:
GOVERNING LAW AND JURISDICTION
This Agreement is governed by and interpreted in accordance with the laws of the Malaysia and each Party hereby agrees to submit to the exclusive jurisdiction of the courts of Malaysia.
GENERAL PROVISIONS
Privacy Policy
We at myTukar Sdn Bhd ("MYTUKAR", "we", "us" or "our") is mindful and committed to the protection of your personal information and your privacy.
As such and in compliance with the Personal Data Protection Act 2010 and its regulations ("PDPA"), we issue this Privacy Policy as our notice to all our valued customers and/ or prospective customers to inform you of your rights with regard to your personal data that has been and/ or will be collected and processed by us.
Cookie/Tracking Technology
This Website may use cookie and other tracking technologies depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. The cookies used in this Website will not identify the IP address and individual user.
Collection of Personal Information
For us to provide you with products and/or services that are launched from time to time (whether by us or in collaboration with Our Partners) ("Products and/ or Services") and to enable us to operate in an efficient and effective manner, we may have collected or will need to collect relevant personal information from you either manually or through our website in the course of your present or future dealings with us, our subsidiary(ies), our associated company(ies), our joint venture partners or collaborators including all of its shareholder(s), director(s), employee(s), supplier(s), contractor(s) and/ or its permitted person(s) (collectively "Our Partners").
Description & Sources of Personal Information
The personal information collected by us or Our Partners include but is not limited to name, identity card number, passport number, gender, address, occupation, bank account details, contact information including e-mail address, mobile number, house number, facsimile number and office number, credit card details, business details, details of employer, race, religion or nationality.
The sources that we may obtain your personal data from includes but is not limited to booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.
Purposes
We collect and processes your personal data for purposes including but not limited to the following:
Disclosure to Third Parties
Generally, your personal data with us will be kept confidential. However, we may disclose your personal data to the following categories of third parties in conjunction with the Purposes:
Your Rights
CORRECTION OF PERSONAL DATA
You may at any time make a written request to MYTUKAR to correct any personal data of yours that is inaccurate, incomplete, misleading or out-of-date and MYTUKAR shall, upon receipt of your written request for correction(s), take all necessary measures to give effect to such correction(s).
WITHDRAWAL OF CONSENT
Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any personal data of yours or to any part or portion of the same by sending to us at the address set out below a written notice of withdrawal and within the period prescribed under the PDPA. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations.
LIMITATION OF PROCESSING OF YOUR PERSONAL DATA
If you do not wish to have your personal data shared with any other party, or if you do not wish to be solicited for products or services offered by us or any other parties including third parties, kindly inform us in writing at the communication information as given below.
ACCESS OF YOUR PERSONAL DATA
You shall, upon written request, be granted access to all personal data held or stored or processed by us. To avoid confusion, "access" for the purposes of this provision shall mean notification of such personal data of yours that is processed by or on behalf of us and to have a copy of such personal data communicated or conveyed to you in an intelligible form of our choosing.
Please direct any requests related to Your Rights to the following:
Data Protection Officer
Address : Unit 3B-10-01, Level 10, Tower 3B,
UOA Business Park, No. 1, Jalan Pengaturcara U1/51A,
Section U1, 40150 Shah Alam, Selangor.
Telephone : 1 800 225 999
Email : [email protected]
YOUR OBLIGATIONS
It is obligatory for you to supply your personal data to us in the most accurate manner. Failing which, we are unable to process your personal data on your behalf and for the Purpose stated above and all relationships created or to be created between us shall then be terminated and ceased to be in effect immediately.
In the event you provide us with personal data that does not belong to you, you represent and warrant that you have been authorized to release such personal data to us for our collection and processing in accordance to this Privacy Policy and shall indemnify us for any loss, damages or claims arising from the same.
UPDATE OF THIS POLICY
We review and update this Privacy Policy from time to time to reflect the changes in law and business practices. We would advise you to obtain the latest version of our Privacy Policy by contacting us or visiting our website to ensure that you are familiar with the latest version. By continuing to deal with us after communication of our latest Privacy Policy, you are deemed to have accepted and consented to the revision and update contained therein.
Acceptance of The Policy
You are given notice that the Products and/or Services will only be made available to you upon your accepting and expressly consenting to the terms of this Privacy Policy, where such express acceptance and consent shall be evidenced by you clicking or checking or indicating accordingly on the relevant consent portion of the registration forms or such other documents as may be furnished to you, as the case may be.
By so indicating your acceptance of the term of this Privacy Policy, you shall be deemed to have expressly consented to the processing of your personal data by MYTUKAR or any of its authorized agents, employees, partners and/or contractors for purposes as outlined.
You hereby agree and accept that by registering and/or continuing to use the Products and/or Services, you authorize and consent to your personal data being processed by and where required, disclosed to classes of third parties as identified by MYTUKAR for the purposes of MYTUKAR providing the Products and/or Services to you. For the avoidance of doubt, you also hereby explicitly consent to MYTUKAR processing any sensitive personal data relevant for such purposes.
CONFLICT
This Notice is provided in Bahasa Malaysia and English. In the event of conflict or inconsistency between the Notice in Bahasa Malaysia and English, the Notice in English shall prevail.
Dasar Privasi
Kami di myTukar Sdn Bhd ("MYTUKAR" atau "kami") sedar dan komited terhadap perlindungan maklumat peribadi dan privasi anda. Oleh itu dan untuk mematuhi Akta Perlindungan Data Peribadi 2010 dan peraturan-peraturannya ("APDP"), kami mengisukan Dasar Privasi ini sebagai notis kami kepada semua pelanggan yang dihargai dan/ atau bakal pelanggan kami untuk memaklumkan hak-hak anda berkenaan data peribadi anda yang telah dan/ atau akan dikumpul dan diproses oleh kami.
Cookie/Teknologi Penjejakan
Laman web ini mungkin menggunakan cookie dan teknologi-teknologi penjejakan lain bergantung kepada ciri-ciri yang ditawarkan. Cookie dan teknologi-teknologi penjejakan adalah berguna untuk mengumpul maklumat seperti jenis browser dan sistem pengoperasian, menjejak bilangan pengunjung laman tersebut, dan untuk memahami bagaimana pengunjung-pengunjung menggunakan laman tersebut. Cookies juga boleh membantu untuk menyesuaikan laman tersebut untuk pengunjung-pengunjung. Cookies yang digunakan dalam Laman web ini tidak akan mengenal pasti alamat IP dan pengguna individu.
Pengumpulan Maklumat Peribadi
Bagi kami untuk membekalkan kepada anda produk-produk dan/atau perkhidmatan-perkhidmatan yang dilancarkan dari semasa ke semasa (sama ada oleh kami atau dalam kerjasama dengan Rakan kongsi Kami) ("Produk-produk dan/ atau Perkhidmatan-perkhidmatan") dan untuk membolehkan kami untuk beroperasi dalam keadaan yang efisien dan efektif, kami mungkin telah mengumpul atau akan perlu mengumpul maklumat peribadi yang relevan daripada anda sama ada secara manual atau melalui laman web kami dalam perjalanan urusan anda kini atau masa hadapan dengan kami, anak syarikat (anak-anak syarikat) kami, syarikat sekutu (syarikat-syarikat sekutu) kami, rakan kongsi usahasama atau rakan sekerja kami termasuklah semua pemegang saham, pengarah, pekerja, pembekal, kontraktor dan/ atau orang mereka yang dibenarkan (secara kolektif sebagai "Rakan kongsi Kami").
Penerangan & Sumber Maklumat Peribadi
Maklumat peribadi yang dikumpul oleh kami atau Rakan kongsi Kami termasuklah tetapi tidak terhad kepada nama, nombor kad pengenalan, nombor pasport, jantina, alamat, pekerjaan, butiran bank akaun, maklumat perhubungan termasuklah alamat emel, nombor telefon bimbit, nombor telefon rumah, nombor faks dan nombor pejabat, butiran kad kredit, maklumat perniagaan, maklumat majikan, kaum, agama atau kewarganegaraan.
Sumber-sumber di mana kami boleh memperolehi data peribadi anda termasuklah tetapi tidak terhad kepada borang-borang tempahan, borang-borang pendaftaran, borang-borang atas talian, perjanjian-perjanjian yang ditandatangani anda, kad nama atau sebarang bahan identiti yang diedarkan secara sukarela oleh anda; dan direktori (direktori-direktori) perniagaan atau penyenaraian (penyenaraian-penyenaraian) perniagaan yang telah dilanggan oleh anda untuk berkongsi maklumat anda, dan sebagainya.
Tujuan-Tujuan
Kami mengumpul dan memproses data peribadi anda bagi tujuan-tujuan termasuklah tetapi tidak terhad kepada yang berikut:
Pendedahan Kepada Pihak Ketiga
Secara amnya, data peribadi anda dengan kami akan disimpan dengan sulit. Walau bagaimanapun, kami mungkin akan mendedahkan data peribadi anda kepada pihak ketiga yang dikategorikan di bawah sempena dengan Tujuan-tujuan tersebut:
Hak-Hak Anda
PEMBETULAN DATA PERIBADI
Anda boleh pada bila-bila masa membuat permintaan bertulis kepada MYTUKAR untuk memperbetulkan sebarang data peribadi anda yang tidak tepat, tidak lengkap, mengelirukan, atau tidak lagi berlaku dan MYTUKAR hendaklah, pada penerimaan permintaan bertulis anda untuk pembetulan (pembetulan-pembetulan), mengambil segala langkah yang perlu untuk memberikan kesan kepada pembetulan (pembetulan-pembetulan) tersebut.
PENARIKAN BALIK PERSETUJUAN
Meskipun dengan apa yang bertentangan dalam notis ini, anda boleh pada bila-bila masa menarik balik persetujuan anda yang telah diberikan kepada kami untuk memproses sebarang data peribadi anda atau terhadap mana-mana bahagiannya dengan menghantar kepada kami di alamat yang dinyatakan di bawah suatu notis penarikan balik secara bertulis dan dalam tempoh yang diperuntukkan di bawah APDP. Kami akan mengambil segala langkah yang perlu untuk memberikan kesan kepada penarikan balik persetujuan anda, setakat bahawa penarikan balik tersebut tidak bercanggah dengan sebarang kewajipan undang-undang kami yang lain.
HAD PEMPROSESAN DATA PERIBADI ANDA
Sekiranya anda tidak ingin data peribadi anda dikongsi dengan mana-mana pihak lain, atau jika anda tidak ingin dipujuk-rayu bagi produk-produk atau perkhidmatan-perkhidmatan yang ditawarkan oleh kami atau mana-mana pihak lain termasuklah pihak ketiga, sila maklumkan kami secara bertulis di maklumat komunikasi yang diberikan di bawah.
AKSES KEPADA DATA PERIBADI ANDA
Anda akan, berikutan permintaan bertulis anda, diberikan akses kepada semua data peribadi anda yang dipegang atau disimpan atau diproses kami. Untuk mengelakkan kekeliruan, “akses” bagi tujuan-tujuan peruntukan ini bermakna makluman data peribadi anda yang diproses oleh atau bagi pihak kami dan untuk mendapatkan sesalinan data peribadi sedemikian yang telah dikomunikasikan atau disampaikan kepada anda dalam suatu bentuk yang difahami dalam pilihan kami.
Sila hantar sebarang permintaan berkenaan Hak-hak Anda kepada yang berikut:
Pegawai Perlindungan Data
Address : Unit 3B-10-01, Level 10, Tower 3B,
UOA Business Park, No. 1, Jalan Pengaturcara U1/51A,
Section U1, 40150 Shah Alam, Selangor.
Telefon : 1 800 225 999
Emel : [email protected]
Kewajipan-Kewajipan Anda
Ianya adalah wajib bagi anda untuk membekalkan data peribadi anda kepada kami dengan setepat-tepatnya. Sekiranya gagal, kami tidak akan berupaya untuk memproses data peribadi anda bagi pihak anda dan bagi Tujuan-tujuan yang dinyatakan di atas dan segala hubungan yang dicipta atau yang akan dicipta di antara kita akan ditamatkan dan berhenti untuk berkuat kuasa dengan serta merta.
Dalam keadaan bahawa anda membekalkan kepada kami data peribadi yang tidak dimiliki anda, anda mewakili dan menjamin (“represent and warrant”) bahawa anda telah diberikan kuasa untuk melepaskan data peribadi sedemikian kepada kami untuk pengumpulan dan pemprosesan kami menurut Dasar Privasi ini dan hendaklah menanggung rugi kami bagi sebarang kerugian, ganti rugi atau tuntutan-tuntutan yang berbangkit daripadanya.
Pengemakinian Dasar Ini
Kami akan mengkaji semula dan mengemas kini Dasar Privasi ini dari semasa ke semasa untuk mencerminkan perubahan-perubahan undang-undang dan amalan-amalan perniagaan. Kami menasihati anda untuk memperolehi versi yang terbaru Dasar Privasi kami dengan menghubungi kami atau mengunjungi laman web kami bagi memastikan bahawa anda arif dengan versi yang terbaru. Dengan meneruskan urusan dengan kami selepas komunikasi berkenaan Dasar Privasi terbaru kami, anda adalah dianggap menerima dan bersetuju dengan semakan dan pengemaskinian yang terkandung dalamnya.
Penerimaan Dasar Ini
Anda diberikan notis bahawa Produk-produk dan/atau Perkhidmatan-perkhidmatan hanya akan disediakan kepada anda selepas anda menerima dan bersetuju secara nyata kepada terma-terma Dasar Privasi ini, di mana penerimaan dan persetujuan yang nyata sedemikian adalah dibuktikan dengan anda mengklik atau memeriksa atau menunjukkan dengan sewajarnya atas bahagian persetujuan yang relevan borang-borang pendaftaran atau dokumen-dokumen lain yang akan dibekalkan kepada anda, mengikut mana yang berkenaan.
Dengan menunjukkan penerimaan anda atas terma-terma Dasar Privasi ini, anda dianggap telah bersetuju secara nyata kepada pemprosesan data peribadi anda oleh MYTUKAR atau mana-mana ejen, pekerja, rakan kongsi dan/atau kontraktor yang telah diberikan kuasa bagi tujuan-tujuan yang telah disebutkan di atas.
Anda dengan ini bersetuju dan menerima bahawa dengan mendaftar dan/atau meneruskan penggunaan Produk-produk dan/atau Perkhidmatan-perkhidmatan, anda memberikan kuasa dan bersetuju dengan data peribadi anda diproses oleh dan apabila perlu, didedahkan kepada kelas-kelas pihak ketiga seperti yang dikenal pasti oleh MYTUKAR bagi tujuan-tujuan MYTUKAR membekalkan Produk-produk dan/atau Perkhidmatan-perkhidmatan kepada anda. Untuk mengelakkan sebarang keraguan, anda di sini juga bersetuju secara eksplisit kepada MYTUKAR untuk memproses sebarang data peribadi yang sensitif yang relevan bagi tujuan-tujuan sedemikian.
Konflik
Notis ini diisu dalam Bahasa Malaysia dan Bahasa Inggeris. Dalam apa-apa konflik interpretasi atau ketidaksamaan diantara Notis ini dalam Bahasa Melayu dan Notis dalam Bahasa Inggeris, versi Bahasa Inggeris akan terpakai.
Statement of Policy
myTukar Sdn Bhd (including its subsidiaries, together the “Company”) is committed to complying with all laws and regulations which govern our operations. If you are in any doubt as to how you should apply any of the provisions of this Policy, you are strongly encouraged to seek guidance from your immediate supervisors, or, where appropriate, the Company's senior management (if you are an employee of the Company) or your contact person from the Company (if you are not an employee of the Company). This Policy will be periodically reviewed, updated and/ or supplemented and will be notified to you in the manner deemed most fit by the Company.
Scope of Policy
The principles and obligations outlined in this Policy apply to all employees of the Company, members of the Board of Directors of the Company, and the Company’s contractors (which include agents, consultants, outsourced personnel and other representatives). As such, each of us is responsible for adhering to these standards in our business interactions. No employee will suffer demotion, penalty or other adverse consequences for refusing to pay or receive bribes or other illicit behaviour, even if such refusal may result in the company losing business or experiencing a delay in business operations.
Malaysian Anti-Corruption Commission Act 2009
The following are some of the offences under the Malaysian Anti-Corruption Commission Act 2009 (MACC 2009):
Prohibition against all forms of corruption, bribery and extortion
You are prohibited from directly or indirectly (i) giving, offering, authorising or promising to give or offer to or promising to authorise the giving or offering to; or (ii) soliciting or extorting (including blackmailing), accepting or receiving, or agreeing to accept or receive from any person, company or organisation (including any government, regulatory authority or public body and their officials, officers or members) any bribe, gratification or other corrupt payment as an inducement to, payment or reward for, or otherwise on account of, any person doing something or refraining from doing something or to influence a decision or conduct in respect of any matter or transaction whatsoever, actual or proposed.
Corrupt payments and/or acts of extortion are typically made (a) in order to gain or secure commercial, contractual or regulatory advantage for the Company in a manner which is dishonest, improper, unfair or unethical (for example to obtain or retain business); or (b) in order to provide personal advantage or favour, pecuniary or otherwise, for the employee or persons connected with the employee in a manner which may influence or compromise the employee’s ability to make objective and fair business decisions on behalf of the Company.
Anti-bribery laws of other jurisdictions
You are required to observe and comply with the anti-corruption laws of Malaysia and any country in which the Company operates or does business. This Policy shall apply even in circumstances and in countries where the giving and receiving of bribes or such corrupt payments may be common local practice or custom. It is not a valid defence against a charge of corruption to show that the bribe in question is customary in any profession, trade, vocation or calling, industry, jurisdiction or country
Reporting Procedures
You are required to report your knowledge or suspicions of bribery to your respective Head of Department. The Head of Department shall immediately raise such complaint to the Anti-Bribery and AntiCorruption Committee. You may also raise your concern directly to the Anti-Bribery and Anti-Corruption Committee at [email protected].
So far as possible, the complaint should include:
Your identity will shall remain anonymous. All information received will be treated as confidential. Any party suspects any bribery should comply with the reporting procedures and should not attempt to personally conduct investigations or interview related to any bribery