(+60) 03-5569-0999

FAQ

myTukar.com is a "ONE-STOP Solution" to sell your car Fast and Hassle-Free. We will help you to valuate, inspect and sell it at higher value through transparent "LIVE" bidding. The whole process is fast, secured, transparent & free for all users.
myTukar accepts all used cars with outstanding bank loan and our Client Experience team will guide you through the hassle-free process of settling your bank loan. Please kindly submit your car details for inspection booking or feel free to contact us to know more.
We accept all used car registered in Malaysia up to 20 years old. However, we do not accept reconditioned (recon) cars registered under Personal AP's and Student AP's. For more information, please contact our Client Experience team.

For friends & family: Yes, you can bring the car for inspection on behalf. However, owner required to be present for verification and transfer of ownership (through thumbprint system) during handover process.

For company registered: Yes, you may bring company registered car along with below item during handover process: -

a) Original registration card
b) Business registration, Form 49 & 9
c) Copy of Director(s) NRIC
d) Cash invoice (if applicable)
e) JPJ resolution letter (with company letterhead)
f) Disposal letter (with company letterhead)
g) Spare Keys
h) Car


General FAQ:

How should I contact myTukar.com for more information?

You can reach us with various channel as below:

  • Telephone : (+60) 03-5699 0999
  • Live chat            : myTukar.com
  • Facebook            : facebook.com/myTukar
  • Instagram            : @myTukar
  • E-mail Us : Contact Us Here
Our Inspection operating hours are:
  • Monday - Friday : 9:30am to 6:30pm
  • Saturday - Sunday : 9:30am to 6:00pm
We have a nationwide network of more than 1,300 used car dealers throughout Malaysia (including Sabah & Sarawak), in which buyers will place their highest offer through our transparent live bidding session. We will provide the login details so you could experience the transparent process live.


Services FAQ:

Step 1   : Fill your personal and car details at online submission form. Our dedicated staff will source market value for your vehicle within 24 hours.
Step 2   : Upon your acceptance of the offer price and T&C, you may proceed to Inspection appointment with myTukar.com. Your car details will be published to our bidding platform on the next business day.
Step 3   : Upon Acceptance of your highest selling price, we will guide you for handover process. You are required to handover the car within 5 working days from accepted date. You should bring:

  1. Vehicle
  2. Key(s)
  3. Original car registration card (Car Grant)
  4. Warranty / service book (if applicable)
  5. Settlement Loan Letter (if applicable)
  6. Authorization of Loan Settlement form (If applicable)

Payment will be done within 24 hours to your personal account via Interbank GIRO.

We do not charge any fee(s) to customer. Our service is free of charge to sell your car on our bidding platform. myTukar does provide “Add-On” services for your convenience:

  1. Mobile Inspection – Our inspector will come to your place for inspection. This only costs RM50.00 per vehicle.
  2. Mobile Handover process – We will come to you for handover process, transfer ownership and collect the car sold. This only costs RM150.00 per vehicle.
Yes, our bidding platform is trusted & transparent. You will receive our "Live" bidding login details from our client experience team once your car is inspected and listed on the bidding session.
Yes, will help you to do all necessary paperwork to sell your car. Example, JPJ transfer ownership, payment, bank settlement. As a customer you need to provide us the authorization letter, bank settlement letter for us to help you.
No need, myTukar.com will help you to do transfer ownership via thumbprint and settle the process for you.


Pricing & Cost FAQ:

Yes. Effective 1st January 2020, there will be an RM200 handling fee for private sellers or cars registered under personal name. Car inspection and valuation remains free of charge.
Contact us at cs@mytukar.com if you have any queries and if you are selling your car.
No. There will be no charges for vehicles that go up for live bidding at myTukar transparent car bidding platform. myTukar only charges RM200 for handling fees upon handover.
No. All rejection fees would be waived by myTukar till further notice.
MyTukar has an in-depth and comprehensive database for all makes and models in Malaysia. This database provides an estimated value according to past transactions & market trends. At myTukar, we understand that each used car condition varies. In this aspect, our professionally trained inspectors will perform a fair and thorough evaluation for each vehicle for all sellers to get higher valuation. myTukar inspectors have the necessary skills and diverse automotive knowledge to provide a more accurate evaluation for each vehicle that goes up for bidding on myTukar.com.