Thinking of visiting a showroom or completing a car purchase you’ve made before the MCO? Now is the time as most showrooms in the country are back in business. However, all showrooms must adhere to the standard operating procedures or SOPs during this conditional MCO stage.
This article offers a guideline for car buyers whether you are checking out a possible new ride, test driving a new car, sealing a deal or collecting your new ride.
Showrooms in the country are required to take extra precautions to ensure the highest safety and good personal hygiene of personnel and customers. In accordance with the SOPs, everyone must abide to the required protocols:
- Temperature checking
- Regular washing of hands
- Social distancing
- Using hand sanitizers
- Showroom doors and windows are opened every half or one hour for good ventilation
- Guides on preventive measures at reception counter and sales rooms
In addition, major car companies have implemented the following SOPs specifically for sales persons and customers.
1. Showroom Visit (Car Viewing)
Upon arrival at a dealership, customers will undergo temperature screening and are required to use the hand sanitizer. Face mask is required at all times. Individuals recording temperature of 37.5°C and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
The customer flow at the dealership has been restructured to have only one entrance and one exit for a more effective check-and-control measure. High traffic or frequently used areas such as the door handles and washrooms are sanitized and disinfected on a regular basis every day. Cars in showroom are cleaned and sanitized as well.
Sales personnel and customers are required to observe social distancing during the pitch. For example, during a demonstration and explanation of interior features of the car, the sales advisor will sit in the rear seat to maintain social distancing.
2. Test Drive
All test drive cars are sanitized before and after each test drive session with particular attention to the areas and accessories that are frequently touched such as the steering wheel, switches, dashboard, door handles and car keys. At the same time, gloves are provided for customers.
3. Buying or putting a deposit for a car
For purchasing and putting deposit down for a car, customers are encouraged to make payment directly into a dealership’s account via e-transaction. This is to minimize contact.
4. New Car Delivery
In view of the current situation and with safety being of utmost importance, customers are required to limit guests present during a new car delivery. Only one person is allowed at any given time. Every new car will be thoroughly sanitized before the customer takes possession of it.
5. After-Sales services
It is compulsory for a customer to make an appointment for services at a dealership. There’s a minimum capacity at the service center, as well.