After the recent announcement related to the MCO, Volkswagen Malaysia has released information about the re-opening of all service centers. Starting today, all Volkswagen showrooms and service centers are operating in full capacity. The re-opening of the showrooms also mark the Safe Hands initiative in the fight to curb the dreaded pandemic.
Adhering to strict guidelines, Volkswagen dealers nationwide have adopted a ‘Safe Hands’ campaign, taking customers’ and employees’ health in mind. This new standard operating procedure extends across contactless vehicle acceptance, video walkthroughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pickup. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.
Services will strictly be on appointment basis, so Volkswagen owners are advised to contact their respective service centers to make an appointment. Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.
Managing Directtor Erik Winter, remarked, "As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centers.“
Other safety precautions implemented at service centers include regular sanitization of the premise and regular temperature screenings on all staff and customers.