Isuzu Malaysia today delivered some 300 units of the D-Max pick up and other models to fulfill customers' orders. The orders were placed prior to the onset of the Movement Control Order (MCO) .
Some 300 orders for various Isuzu D-Max models were received prior to the lockdown and the priority is to ensure these customers receive their vehicles quickly following the resumption of operations.
Efforts are underway to ensure vehicles are speedily processed from the plant in Pekan, Pahang to be dispatched to dealerships around the country where a new delivery processes has been put in place to ensure customers and staff are well-protected during the CMCO. Key among the comprehensive protocols include a temperature record of every staff member prior to the start of each work day, compulsory use of masks, disinfecting of all touch points in the outlets three times daily while demonstration vehicles and customer vehicles are disinfected after contact.
All visitors to Isuzu showrooms are also required to have their temperatures taken using an infra-red thermometer while hand sanitizing liquid and if required, a face mask will be made available at all facilities. Customers collecting their new vehicles will be informed of the delivery dates by their sales advisor and provided an appointed time of the hand-over in order to avoid crowding or prolonged exposure.
Isuzu vehicle owners whose vehicle warranties were to have expired during the MCO period will automatically enjoy a further 30 day extension from 13 May while those whose vehicles were also overdue for scheduled maintenance during this period can rest assured that their warranty will not be affected by the delay. Customers intending to bring their vehicles in for service are advised to make prior appointments with their respective Isuzu service centers.