As our lives slowly regain momentum with the RMCO (recovery movement order control), it would be natural to also be more aware of the cleanliness of our surroundings especially when at work where we spend the majority of our time. With that in mind, major brands in Mlalaysia have introduced contactless services and sales tax rebates to keep customers safe and worry-free.
When customers visit a service center they adhere to contactless means. This contactless service is observed until you collect your car. In other words, there’s zero direct physical contact between staff and customers.
To ensure customers' safety, strict SOPs are followed at all service centers. Customers are required to make appointment with a service center, a call or whatsapp messaging, if applicable. Car brands have laid out several preventive measures and procedures to provide a safe and worry-free customer experience at showrooms, as well.
All showrooms and service centers must be disinfected three times a day as per requirements by the authorities. The outlet staff will also make sure that potentially crowded areas, such as the customer lounge, are suitable for social distancing by placing markers and labels for alternative seating and one-metre gaps in queues.
When you first step into the premises, your body temperature will be scanned, and you are required to fill in a customer health declaration form. Then just sanitize your hands before proceeding to tend to your service arrangements.
After the service is complete, the technical team will disinfect your car before returning it. All interior surfaces will be wiped down with disinfectant, something that is done for serviced cars, as well as every new car being delivered. In fact, display units in showrooms are also subject to the same treatment.