After a long MCO hiatus, Honda Malaysia dealers are commencing full operations, as of 13 May. Like all dealerships already in operations, every dealership must adhere to the regulated SOPs (standard operating procedures) to curb the spread of the covid-19. Honda Malaysia continues to emphasize the importance of safety and hygiene SOP measures.
According to CEO and MD Toichi Ishiyama, “Honda lauds the hard work of all frontliners and cooperation of Malaysians that have helped flattened the curve. Most of the business sectors are allowed to open with conditions including the automotive industry are also coming back into operation and we look forward to contribute to the nation’s economy.”
“We have implemented strict precautions for everyone’s wellbeing, as we would like the customers to continue to experience the Joy of Buying at our dealerships with peace of mind. All Honda sales and service advisors are required to adhere to the new Standard Operating Procedure (SOP) and at the same time, we hope all our customers will follow the guidelines and accept the new normal as the nation cautiously kick start the economy,” he added.
Honda dealership protocols
Showroom Visit: Upon arrival at any Honda dealership nationwide, customers will undergo temperature screening and are required to use the hand sanitizer. Individuals recording temperature of 37.5°C and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention. The customer flow at all dealerships has been restructured to have only one entrance and one exit for a more effective check-and-control measure. High traffic or frequently used areas such as the door handles and washrooms are sanitized and disinfected on a regular basis every day.
Upon entrance into the showroom, face masks will be provided to the customers. Both customers and Honda sales advisors are required to wear face masks before engaging in any discussion.
All display cars in the Honda dealerships are cleaned using certified sanitizers regularly every day. Sales advisors are required to adhere to the recommended social distance from customers during the explanation on the exterior of the Honda models. During the demonstration and explanation of interior features of the car, the sales advisors will sit in the rear seat to maintain social distancing at all times.
Test Drive: All test drive cars also are sanitized before and after each test drive session with particular attention to the areas and accessories that are frequently touched such as the steering wheel, switches, dashboard, door handles and car keys. To provide assurance and maintain hygiene at all times during a test drive, gloves are provided, and both customers and sales advisors must wear their face masks and gloves throughout the test drive.
Booking a car: In terms of car booking, Honda Malaysia encourages customers to make payment directly into respective dealership’s accounts via e-transaction to minimize contact with common items such as table, stationery and also Point-of-Sale (POS) Terminal. Honda Malaysia has also enabled online renewal for car insurance, making it more convenient and safer at the same time.
Car Delivery: Honda Malaysia understands that the receiving of a new car delivery is a celebration for both dealers and customers. But, in this predicament, Honda advises customers to limit guests present during the new car delivery occasion to one person to avoid having a large crowd in the showroom. Every new car will be thoroughly sanitized before the customer takes possession of it.
After-Sales and Warranty: It is compulsory for customers to make appointments for their car service at the dealerships as Honda Malaysia is enforcing stringent measures including crowd control and social distancing. The number of customers present at any one time for car service in the dealership is limited at minimum capacity. Advance appointments will ensure that the customers are able to enjoy a smoother service experience.
All dealerships have educational materials on prevention guidelines, available at the reception counters and discussion tables for customers.
Honda’s Manufacturing plant
Honda Malaysia manufacturing plant are resuming operations in stages during the CMCO period.