In response to the global pandemic, Goodyear and its Auto Service arm “Just Tires” locations across the States have mobilized to offer “zero-contact” service. This service option is designed to help to limit personal contact and keep guests, including those in essential roles such as law enforcement, first responders, doctors, nurses and grocers, on the road and moving forward.
The zero contact process provides guests with the same high levels of service they expect from their local Goodyear Auto Service and Just Tires stores or service centers, but now offers a choice between coming into a store or conducting the entire exchange with zero contact.
Here’s how the zero contact process works:
First things first, the customer is required to book an appointment online or by phone. After that, the customer can visit a stoire or call from car. Goodyear will then ask for a description of vehicle to help locate customer’s position.
When customer arrives, a Goodyear Auto service representative will come out to greet him or her while maintaining appropriate distance. Thereafter, a gloved technician will utilize protective measures, such as floor mats, steering wheel and seat covers before moving the vehicle into the work area. The Goodyear rep will call customer to review the work and collect payment by phone. As an additional precaution, the preferred method of payment is a credit card.
Upon completion all contact points will be cleaned and your vehicle will be returned to the parking lot for pickup. The customer can then pick it up from the store.
This Goodyear ‘Zero Contact’ service is in addition to the preventative measures. All Goodyear service centers are already observing reduced store hours, as well as practicing disinfecting visitor protocols and physical distancing.